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Frequently Asked Questions

  • How can I pay for my wedding cake? Do I need to pay a deposit?
    At the studio we can take either cash or card, you can pay over the phone or via direct bank transfer. A Booking Fee of £80 can be paid after confirming your wedding date. After you receive your formal quote a 50% non-refundable and non- transferable deposit will be required to secure your design this must be paid no later than 6 months before your wedding date, the remaining balance is then due 4 weeks before your wedding date.
  • What size cake do we need to serve all of our guests?
    If you can tell us approximately how many guests you wish to serve, we can work out the correct size you will need. We also need to know whether you want to serve the cake for dessert, which will require a larger portion or as a gesture which yields more portions. This can be discussed at the consultation and a display cake can help you visualise the size.
  • Do you deliver the wedding cake for us?
    Absolutely, as part of our service we provide safe delivery and set up of your cake to your venue on your wedding day at an agreed time. Depending on where the venue is located this will either be included in the cost of your cake or a fee will be charged to cover mileage and time if the venue is further afield. We will make sure the cake is in a safe position and if we feel it may get damaged, we will arrange with the venue a more suitable position, for example if in exposed sunlight and this may compromise the cake.
  • Do you provide cake stands?
    We offer stand hire. Cake stands are not included in the cost of the cake. In the case of wedding cakes, some venues can supply a cake stand – you should check with your wedding planner or with the venue direct. We have a large selection of pedestal glass stands, cupcake towers etc that are available for hire for a small charge of £15, with a security and damage deposit of £50 depending on availability – please ask for details. Stands must be returned undamaged and within 3 days after your wedding date then the security deposit will be returned. If the stand or any of the props hired by a couple are damaged, we would require the couple to pay in full for the replacement of the item, we often have items hired out back-to-back and want to give each order exactly what has been requested and expected.
  • How do I care for my cake?
    Collection of celebration cake. On collection of the cake, it needs to be put in the foot well or boot of the car, please drive with caution when you have a cake on board. Never on knees or on car seats, the vibrations and uneven surface can easily cause damage. Our cakes do not like being put in the refrigerator! Unless otherwise instructed, once you have received the cake, you must store it in a cool, dry place and out of direct sunlight. You can refrigerate or freeze cakes once they have been cut to preserve them. If you would like to keep any decorations such as sugar flowers or figurines, remove them from the cake and store in air tight container preferably with some anti-moisture crystals.
  • What about cakes for those with nut or other allergies? Do you offer Gluten free cakes?
    Our kitchen does contain nuts and other allergens. If you or any of your guests have a specific dietary requirement, then please get in touch with us before ordering to discuss your requirements. We do offer gluten and nut avoided cakes, however all our cakes are baked in a kitchen which does contain gluten and nuts. If there are only one or two guests with special dietary requirements I would advise supplementing the main cake with a gluten free mini cake or cupcakes which can be decorated to match the main cake, and if you wish, can be displayed alongside your wedding cake to avoid those guests feeling left out. We can cater for gluten, dairy, vegan and nut free allergy requirements. we have a separate area in our bakery to try an avoid cross contamination but please note we handle all the above in our kitchen.
  • What flavours do you offer?
    We offer a great choice of flavours and fillings for you to choose from. each tier of your cake can be a different flavour. Here is a list of flavours we offer. If you have any particular flavour in mind that is not there, please let us know, I’m sure we can bake it. Whatever your special occasion, your special cake will look amazing but it must taste incredible too. All our cakes are made using the highest quality ingredients including real butter, free range eggs, Madagascan vanilla and Belgian chocolate, cocoa and more! Each cake is freshly baked and individually iced to ensure your cake is the best it possibly can be. Please visit our flavour menu for more information.
  • Is your business registered with the local council for food hygiene purposes?
    Yes, all our cakes are baked at the Tiers and Sprinkles Cake Studio our kitchen has been inspected to the satisfaction of the Food and Safety. we are very proud to have been awarded 5 Stars in the current Food Hygiene Rating Scheme.
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